FAB Standard Support Conditions

For deliveries of new FAB software and hardware

The following is included in the purchase price of a new FAB software license or a complete system:

  • The latest version of FAB software
  • 12 months of software updates for FAB software
  • 12 months of technical support from FAB
  • 12 months warranty for FAB hardware
  • The customer can install any older version of the FAB software but FAB will only provide support for the latest version of FAB software
  • HP and HPE computers and servers are covered by the manufacturer’s warranty which is 36 months from purchase by FAB. Generally the warranty will be about 34 months from delivery to the end customer.

For extension of support for 12 months

When buying 12 months additional support from FAB the following is included in the purchase price:

  • Software update to the latest FAB version
  • 12 months of software updates for FAB software
  • 12 months of technical support from FAB
  • The customer can install any older version of FAB software but FAB will only provide support for the latest version of FAB software